I cannot sign in

1. Confirm that you selected the correct AVIAN region.
2. Check that you are using the email address invited by your organization.
3. Try again in a private browser window or after restarting the mobile app.
4. Contact your facility administrator to confirm that your account is active.

I am not receiving notifications

1. Allow notifications for AVIAN in your phone, tablet, or browser settings.
2. Check Focus, Do Not Disturb, battery saver, and background activity settings.
3. Confirm with your administrator that you are included in the correct notification schedule.
4. When reporting a missed alert, include the facility, camera, alarm time, and expected notification method.

A facility or camera is missing

Access is assigned by organization and facility. Ask your administrator to confirm your access level. If access appears correct, email support with the missing facility or camera name and the email address used to sign in.

A camera view is unavailable

1. Refresh the dashboard or fully close and reopen the app.
2. Check whether other cameras at the facility are visible.
3. Note the camera name, last visible time, and any offline message.
4. Do not disconnect or power-cycle monitoring equipment unless instructed by your authorized site team.

I have a question about an alarm or temperature

Include the facility, camera or zone, timestamp, displayed temperature, and a screenshot. Do not change alarm thresholds without following your facility's authorized change process.

The app or dashboard is not loading

1. Confirm that your device has an internet connection.
2. Update the AVIAN app or use a current version of your web browser.
3. Restart the app or browser and try the regional sign-in link again.
4. Check AVIAN system status before reporting an outage.